Frequently Asked Questions

Below is a consolidated list of the most common questions we receive from vendors, venues, and event organizers

Instagram’s audience is mostly there to be inspired or entertained; Naija.Events visitors arrive specifically to book vendors and plan events, so every click is high-intent—no endless hashtag scrolling.

  • Be found in seconds.
    Smart filters (category, location, budget, date, rating) surface your listing exactly when it matches someone’s needs.
  • Instant bookings & secure payments.
    Built-in Paystack checkout issues QR-coded receipts and logs every order in your dashboard. The customer—not you—pays a small service fee (₦500 for orders < ₦20 k, ₦1,000 for ≥ ₦20 k), so you receive your full amount minus only Paystack’s standard 1.5 % gateway charge.
  • Professional credibility.
    A VERIFIED badge (Pro plan), star ratings and written reviews sit right beside your gallery—trust signals Instagram can’t match.
  • Google loves you.
    Each listing is an SEO-optimised web page that can rank for searches like “decorator in Lekki”—something Instagram posts rarely achieve.
  • Tell the full story.
    Unlimited description space, high-res photo galleries, pricing tables, downloadable menus/agreements and FAQs—all impossible to squeeze into Instagram’s single 150-character bio.
  • Actionable analytics.
    Your vendor dashboard shows views, enquiries, bookings and revenue, so you know what converts (not just what gets likes).
  • Marketing you don’t pay for.
    Platform-wide promos, homepage features and Naija.Events social channels push extra eyeballs to your listing—no ad-boost budget required.
  • Local support & resources.
    Access Nigerian-specific templates, contracts and how-to guides, plus real people who can assist if you hit a snag—unlike faceless algorithms.
  • Low-risk pricing.
    • Starter Listing – Free visibility
    •  ⁠Pro Vendor – ₦30 k/year (VERIFIED badge, booking calendar, Store tab, higher ranking)
  • Keep Instagram for inspiration—use Naija.Events to turn that inspiration into confirmed, paid bookings.
  • Starter Listing: Free. Includes basic profile and contact details (subject to admin review).
  • Pro (Verified) Listing: ₦30,000 per year. Adds a VERIFIED badge, booking form, pricing list, store tab, priority search position, Spotlight eligibility and even more upcoming features.

The VERIFIED badge signals that Naija.Events has reviewed your business for authenticity (CAC docs, portfolio, or live interview). Verified vendors:

  • Appear higher in search results
  • Unlock full booking and review features
  • Are eligible for free homepage carousel placement during launch week

For standard vendor bookings or enquiries, no commission is taken.
If you opt to sell physical products or accept payments through our checkout, Naija.Events charges a flat platform fee to the buyer (₦500 under ₦20k, ₦1,000 above ₦20k) plus Paystack’s standard 1.5% gateway fee—so your quoted price stays intact.

  • Event Hub Clients (Premium Event Websites): Yes. Organizations on the Event Hub annual plan may integrate their own Paystack keys for direct settlement. We handle the setup for a one-time integration fee of ₦50,000.
  • Directory Vendors / Standard Event Sites: No. All payments on the main Naija.Events site are processed through our unified checkout  so that guests enjoy a single, secure payment experience. Vendors receive payouts according to the platform’s standard disbursement schedule.
  1. Visitor finds your listing and clicks Request Pricing / Book Now.
  2. You receive an email + dashboard notification with all details.
  3. You respond with availability, pricing, or a direct invoice link.
  4. The client can pay online (if enabled) or offline—your choice.
  • Directory search by category, location, and budget.
  • Event websites created by celebrants link back to featured vendors.
  • Naija.Events Spotlight weekly videos, blog posts, and newsletter features.
  • Social media cross-posts tagging your handle for extra reach.

Yes. With a Pro listing you receive one complimentary profile refresh each year. Additional content updates (images, menus, price lists) can be handled by our support team for a small service fee or included in premium Spotlight packages.

  • Logo (PNG, transparent background preferred)
  • Up to 30 high-resolution images (landscape orientation recommended)
  • A concise service description (150–300 words)
  • Package details and base pricing (if applicable)

• • Social links (Instagram, Facebook, TikTok, YouTube)

Social-media sites pull the featured image from your listing. Follow these quick rules and the right picture will appear every time:

✅ Do this🚫 Avoid this
Give the file a short, plain name – e.g. brand-cake-table.jpgLong names or symbols: My company’s event banner FINAL!!.jpg
Use only letters, numbers, dashes (-), or underscores (_)Special characters (% # & ?, emojis, non-English letters)
Keep the file under 2 MBHuge 10 MB+ images
Size it at least 1200 × 630 px (ideal share card)Small, blurry thumbnails
Save as JPEG (photos) or PNG (logos with transparency)Rare formats: TIFF, BMP, HEIC
Add clear alt-text in the Media LibraryLeaving alt-text blank

Only the annual Pro subscription—renewable each year. You’re free to downgrade to the free Starter tier (or leave the platform) at any time; we simply remove Pro privileges and the VERIFIED badge upon expiry.

  • Maintain an active Pro (Verified) listing.
  • Fill out the Spotlight nomination form.
  • Our editorial team selects stories weekly based on creativity, service quality, and seasonality. Feature spots are free but limited—first-come, first-served. Sponsored guaranteed slots are also available.

Yes. Each distinct brand or business location requires its own listing. Bulk discounts are available for 3+ listings—contact support for details.

  • Email & ticket support (all vendors)
  • Live chat (Pro vendors, Mon–Fri, 9 am-5 pm)
  • Dedicated account manager for Event Hub corporate clients

Naija.Events uses SSL encryption, Paystack’s PCI-DSS-compliant payment processing, and regular security audits on our hosting infrastructure. Vendor data is never shared with third parties without permission.

Absolutely. Upgrades are applied instantly (pro-rated). Downgrades take effect at the end of your current billing cycle.