1) Who is the seller
Naija.Events is a marketplace platform. Third-party vendors sell and fulfil orders. We provide secure payments and help with dispute resolution.
2) How to report a problem
Go to your Order page and click “Report a problem”, or email admin@naija.events.
Do this within 7 days of delivery for goods, or within 48 hours after a service date.
Include clear details and evidence: photos/video, delivery slip, order number, and your preferred resolution.
3) What vendors must do
Respond to the buyer within 48 hours.
Offer a fix: replacement, repair, missing items, or refund.
Provide proof of delivery or service if asked.
4) When refunds apply
We may approve a refund, partial refund, or replacement when:
The item is not delivered.
The item is damaged, defective, expired, or not as described.
The service was not provided or was materially different from the order description.
An event is cancelled by the organizer (for tickets sold via Event Websites or the Get Tickets widget).
5) When refunds do not apply
Buyer’s change of mind after delivery if the listing/order said “non-returnable.”
Perishables after delivery, unless spoiled on arrival.
Custom or made-to-measure items after work has started, unless defective.
Cut fabrics and tailored Aso-Ebi after cutting or sewing has started, unless defective.
Services completed as described.
6) Event tickets and registrations (Event Websites / Get Tickets Button)
If an event is cancelled, buyers receive a refund of the ticket face value.
If an event is rescheduled, tickets remain valid. Buyers who cannot attend may request a refund before the new date.
Postponements over 30 days are treated like a cancellation unless the organizer sets and communicates a new date.
Platform or gateway fees may not be refundable except where required by law or at our discretion.
7) Returns and return shipping
If a return is required, the item must be unused and in original packaging unless it arrived damaged.
The vendor should provide a return address in Nigeria.
Return shipping is covered by the party at fault (vendor pays if vendor is at fault; buyer pays if buyer is at fault).
Use a trackable method and share the tracking number.
8) Aso-Ebi distribution in Lagos
Where Naija.Events helps with pickup and delivery, our staff record items collected/delivered with photos, counts, and signed logs.
If there is a mismatch, we investigate using logs, photos, and messages.
If the vendor packed wrong items/quantities, the vendor must correct or refund.
If items go missing while in our custody, Naija.Events will correct the issue or refund the affected items.
9) Payouts and holds
We may place a temporary hold on vendor payouts during a dispute.
We release funds when the case is resolved.
10) Chargebacks
Please contact us first—we resolve most issues faster than banks.
If a buyer files a chargeback, we share evidence with the bank.
Repeated chargebacks or fraud may lead to account limits or closure.
11) Timelines
Vendor first response: within 48 hours.
Typical case resolution: 7–10 business days after we receive all evidence.
Refund speed: once approved, Paystack usually returns funds to the original payment method within 5–10 business days (bank timelines may vary).
12) Contact
Support: admin@naija.events
Phone: +2348033015536
13) Changes
We may update this policy. The latest version will be on our website.